Debuting Hank and Frank, wannabe SOcial MEdia consultants

Hank and Frank are wannabe SOcial MEdia consultants. Their job is to do one thing: To Awesome U Up! Below is Episode 1 of their new YouTube series. Enjoy. Hopefully you’ll get a laugh or two. ;-D

Awesome U Up! Episode 1: How NOT to Grow Your Twitter Followers (YouTube link)

Influence on Twitter

Influence on Twitter is not necessarily tied to the number of followers one has, at least this is one of the conclusions in this report on Twitter influence which came to my notice by a @papadimitriou recent tweet. The core finding: it’s more influential to have an engaged audience that actively retweets and mentions the user, and one keeps this audience engaged by frequently interacting with this audience (see common sense paragraph below).

The dataset used in the report consisted of nearly 2 billion follow links among over 54 million users who produced over 1.7 billion tweets. Here’s a link to a website the report authors set up that further describes the dataset. The report compares three measures of influence: indegree (i.e., number of followers one has), retweets, and mentions. The most followed users were news sites, sports stars, and politicians. The most retweeted were content aggregation sites like @Mashable and @TwitterTips, @GuyKawasaki, and @TheOnion. The most mentioned individuals were mostly celebrities.

The report found that retweets are primarily content driven (including both the username and link to a source), whereas mentions are mostly identity driven. In looking at retweets and mentions, individuals who were both retweeted and mentioned the most showed the highest engagement metrics (i.e., conversing with their audience), as well as posting creative and interesting tweets.

Finally, the report focused on how much influence “ordinary users” can exert within the Twittersphere. In this case, the authors looked at how completely unknown users exerted tremendous influence (as measured by retweets and/or mentions) during serious news events. By limiting their tweets to a single news topic, users like @oxfordgirl quickly gained influence.

This report, I suppose, just reinforces common sense at some level. But it’s nice to see someone crunching the numbers to reinforce one’s intuition.

Photo: soundfromwayout

Twitter Please Believe the Hype

Here’s an interview about Twitter with a friend of mine who owns a manufacturing plant in Northwest Chicago. Of course, I was evangelizing the incredible value, benefits, and just awesome coolness of Twitter, but he was a little skeptical…

I think Tom has good advice. It’s easy to get caught up in a Gartner hype cycle, becoming fascinated and enthralled with a technology and thinking it’s value resides simply in its sheer technical coolness. This said, I’m still convinced Twitter is one of the best applications a real estate firm and agent can use to build their personal brand as well as eventually drive transactions. UPDATE: Check out this NYTimes article on the power of Twitter.

In a similar vein I’m having much more meaningful conversations and interactions over Twitter than via telephone and email. I think it’s because Twitter forces you to think crisply and communicate with brevity, mirroring “live” conversations in a way. And in thinking again about ‘ol Notorious’ recent post, it’s this aspect of Twitter–and other social media applications in general–that make it (them) such huge brand-building tools.

Top down branding campaigns are typically forced on consumers like geese trapped in a foie gras factory, delivered in 15 second to 30 second snippets that really don’t change that much. Whereas social media relies on relationships that naturally evolve over time. And it’s this aspect of social media–its repartee–that allows a brand to develop a “personality” that a consumer can choose to befriend. Assuming a consumer remains engaged and interacting with a brand under these circumstances, it stands to reason that consumer affinity and loyalty with/to a brand would be higher than with/though traditional media campaigns.